What Communication Accommodations Can Patients Request at Medical Appointments?

Direct answer

A patient may request the auxiliary aid or service needed for effective communication, such as a qualified sign-language interpreter, real-time captioning, accessible electronic documents, large print, Braille, or another method suited to the communication. The appropriate aid depends on the situation, the communication's complexity, and the person's usual method.

Primary sources

• https://www.ada.gov/resources/effective-communication/
• https://www.hhs.gov/civil-rights/for-individuals/disability/index.html

Frequently asked questions

Can an office always use a family member to interpret?

No. ADA guidance limits when accompanying adults or children may be relied on, especially for complex or sensitive communication.

Should the request process be published online?

Yes. A clear request route reduces uncertainty and helps the office prepare before the visit.