How Do I Report Incorrect Accessibility Information in a Provider Directory?

Direct answer

Report the provider name, location, exact field that appears wrong, what you observed, the observation date, and any public source that supports the correction. Do not send diagnoses, medical records, member IDs, or other health details that are not needed to fix the listing.

Primary sources

• https://www.ftc.gov/business-guidance/advertising-marketing
• https://www.hhs.gov/civil-rights/for-individuals/disability/index.html

Frequently asked questions

Do I need to disclose my diagnosis?

Usually not for a directory correction. Report only the facts needed to investigate the listing field.

Should disputed information stay labeled verified?

A directory should mark the field as under review until it can be checked.